Some Passengers Took an Airline to Court Over Honoring Error Fares
Airlines rely a lot on technology and IT systems – particularly with regards to fares and ticket bookings. This along with human mistakes can…
News
Vistara Launches Mumbai – Dubai – Mumbai Service
I refer to my earlier post – Emirates and the India Problem. It was a challenging article to write and is one of my…
Emirates Gives Out Interesting Bits About Premium Economy and Meal Service
Joost Heymeijer, SVP Inflight Catering at Emirates was on a local radio talk show recently. Among a variety of things he mentioned, there were…
British Airways Left Teen Stranded at Heathrow, Later Moved Her to Economy from Business
In a shocking lack of empathy, British Airways left a young girl stranded at Heathrow airport. The teenager, who was travelling alone, had to…
The Banana Bill – $6 to the Guest, $350 to JW Marriott
This is a story of how two bananas shook the hotel industry in India. Not literally. However, it did cause a storm in the…
